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WCH Ranks High in
Customer Service Surveys
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WCH inpatients, along with 554,699 inpatients from 1,219� hospitals nationwide, have been rating their care in the Press-Ganey Customer Service Survey.� Questions ranged from the courtesy of persons in admission, physicians, the skill of their nurses, their food,� to staff attitude toward visitors and comfort during testing.� How did we rank?� WCH ranked higher than 99% of hospitals nation-wide and 96% higher than other hospitals in Kansas.
��� ������� �ER patients and outpatients were also surveyed.� 412,373 outpatients in 653 hospitals rated their care.� WCH ranked higher than 82% of all hospitals and 64% higher than other hospitals in Kansas.� In Emergency Rooms, 340,000 patients rated their care in 956 Emergency Rooms and WCH ranked higher than 99% of all hospitals and 71% of all Kansas hospitals.������������������������������������������������������������������������������������������������������������
����������� In addition to providing statistical data, Press-Ganey recognizes many��� hospitals are facing the same difficult issues and provides answers to �What are other hospitals doing to improve this area of their services? � WCH employees are celebrating their successes, but are also looking at ways to improve customer service.�
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